Delivery

COVID-19 Customer Information

For the foreseeable future, we will be sending all orders via couriers other than Royal Mail due to our local post offices closing temporarily due to the coronovirus situation. 
You will be able to choose between 3-5 day delivery and 1-2 day delivery during checkout. Prices will be based on the weight of the order.

Important information.
Please read.

Orders will be dispatched within 48 hours of receiving cleared payment.

Free local delivery is normally an option for KS Cleaning Contractor customers in Dagenham.
Contact me before placing your order and I will send you a discount code to use during checkout that will remove the postage.

If you feel your order is urgent, please make sure you choose 1st class post and let me know that it is urgent and I will try to get it to you ASAP.

The default postage will be Royal Mail 2nd class but you will have the option to choose 1st class during the checkout process.
Postage is calculated automatically based on the weight of your order.
Sometimes, I may be able to send your order in two separate parcels to save on postage. If this is the case, I will refund the difference and send you an email to let you know.

1st class postage-
0-1 kg £3.95
1-2 kg  £5.95
2-5 kg £15.95
5-10 kg £21.95
10-20 kg £33.95

2nd class postage-
0-2 kg £3.00
2-5 kg £13.95
5-10 kg £20.95
10-20 kg £28.95


Europe and ROI shipping available

Please choose your country during checkout. 
(If your country isn't listed, please email me for a shipping quote)
I can only send parcels up to 2kg outside of the UK

Europe and Northern Ireland- 
 0-1 kg £12.95
1-2 kg £15.00



Any questions, please contact me.

Returns

Shanzi Naturals items cannot normally be returned due to them being health products. If you have a problem with an item that you have purchased, please do contact me. On rare occasions, items that are clearly unopened and unused may be able to be returned within 7 days of purchase but this would be based on individual circumstances.

Payments

You can pay for your order via Paypal, using a credit or debit card, Square payment,
bank transfer (Email me to arrange), Cheque and also via the telephone.
To make a payment over the telephone you simply need to place your order and choose telephone payment and I will email you back to confirm the total cost and to arrange a mutually convenient time for you to phone to make the payment.
Choose your preferred payment method during checkout.