Important information.
Please read.

Orders will be dispatched within 24 hours of receiving cleared payment.

If you feel your order is urgent, please make sure you choose 1st class post and let me know that it is urgent and I will try to get it to you ASAP.

The default postage will be Royal Mail 1st class but you will have the option to choose 2nd class during the checkout process.
Postage is calculated automatically based on the weight of your order.
Sometimes, I may be able to send your order in two separate parcels to save on postage. If this is the case, I will refund the difference and send you an email to let you know.

1st class postage-
0-1 kg £3.95
1-2 kg  £5.95
2-5 kg £15.95
5-10 kg £21.95
10-20 kg £33.95

2nd class postage-
0-2 kg £2.95
2-5 kg £13.95
5-10 kg £20.95
10-20 kg £28.95

Worldwide shipping available*
(Excluding Dog treats outside of UK and Europe)

Please choose your country during checkout. 
(If your country isn't listed, please email me for a shipping quote)
I can only send parcels up to 2kg outside of the UK

Europe and Northern Ireland- 
 0-1 kg £12.95
1-2 kg £15.00

USA, Australia and the rest of the world- 
(Excluding dog treats)
0-1 kg £18.95
1-2 kg £22.95

*Buyer pays any customs charges that may apply

Any questions, please contact me.


Shanzi Naturals items cannot normally be returned due to them being health products. If you have a problem with an item that you have purchased, please do contact me. On rare occasions, items that are clearly unopened and unused may be able to be returned within 7 days of purchase but this would be based on individual circumstances.